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FAQ

Everything You Might Ask Before You Start

Straight answers on matching, language quality, pricing and how the process works.

Do I have to book a call to get matched?

No. Complete the short questionnaire on the Get Matched page and receive hand-picked candidate profiles within 5 business days — no call required.

Will their English and Spanish really both be native-level?

Yes. Every assistant is selected specifically for fluency in both languages and works your Atlanta business hours.

How is this different from a freelance VA I hire myself?

A self-hired freelancer gives you a person. Redactando Mundos gives you a matched, trained operator plus structured onboarding and weekly oversight.

I've been burned by a VA before.

That's exactly why matching, onboarding and weekly check-ins exist — a placement alone only gives you a person. We give you the process too.

Do you work with businesses outside the U.S.?

Yes. We support Spanish-speaking businesses and entrepreneurs anywhere outside the United States.

Is $14/hour the rate for every service?

Yes — the flat rate applies across admin, customer service, content, follow-up, CRM and research.

What's the maximum I can book per day?

6 hours a day per assistant. Need more coverage? We can arrange a custom plan.

How does the monthly discount work?

Pay for the full month upfront instead of billing week to week, and get 10% off the total.

Is there a contract or setup fee?

No long-term contract and no setup fee — you pay for the hours you use.

How fast can we get started?

After the short questionnaire, most clients are matched and onboarded within about a week.

Not Sure Where to Start?

Answer a Few Questions — We'll Recommend the Right Fit

Get Matched — 3-Min Quiz